![]() ![]() Field ServiceĬomponent of Dynamics 365 primarily used for planning and scheduling resources, managing contracts, inventory, insights into the internet of things-connected products and customer communications tools. Customer Serviceĭynamics 365 offers multi-channel tools for engaging customers, tools for self-service / self-care portals as well as tools for community engagement and support agents. Artificial intelligence tools can be used to identify consumer behaviour patterns and trends which can then provide predictive data. The module also includes Power BI for analytics and visualisation of data. This module combines customer data from Microsoft Dynamics 365, Office 365 and third-party data sources, and helps users find actionable insights from that data. Organisations can choose from the following Microsoft Dynamics 365 applications and features: Customer Insights
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